Firmex aims to make virtual data rooms easy to maneuver for large companies. It specializes in the secure sharing of confidential information. Many virtudal data room providers specifically target small and middle-sized businesses, so Firmex is more unique in this manner. It is designed to aide large enterprises who engage in highly confidential deals, and who share large amounts of very sensitive information.
Windows, Mac, and web-based devices are supported. Firmex also prides itself on supreme customer service, offering constant support in US English, UK English, Canadian English, and more.
A huge indicator of a virtual data room provider’s excellence or lack of excellence is its customer service support. Many companies in this industry strive to offer 24/7/365 customer support in multiple languages, and Firmex does not fail in this regard.
Firmex is best known for its superb customer service. Support is offered via email, chat, phone, and more. Customers may speak to representatives 24/7 to get solutions to their problems. The company also offers multiple package deals for customers. Users may get a single use out of the product for a one-time fee. Else, they may obtain unlimited availability for an annual fee.
Over 100,000 different companies have utilized Firmex’s services. This company was the first to transform confidential data sharing from complex technology, pricing per page, and highly expensive data overage costs to cloud-based technology at a far more affordable rate. Customers enjoy the cost certainty they receive while using this product, as well as the ability to get their questions cleared almost immediately.
Reputation is huge for virtual data room providers, as customers seek out software they know is reliable, works well, and will fit their needs. Therefore, the fact that so many companies have already experienced great success with this software makes the product far more attractive to potential clients.
The company has been recognized in both Deloitte Fast 50 & Deloitte Fast 500 Awards.
Beyond the constant expert service support available, Firmex also offers professional customer services to those with more complex questions. For example, project consultation, specialized training, complex configuration, bulk upload & setup help, bulk file conversion help, and project archiving are all areas where professionals may step in to assist.
Ongoing, 24/7 customer service support
Simple and easy document control
API workflow integration
One-on-one training and online tutorials
More affordable than alternatives
No advanced searches within documents
Limited user group functionality